These Terms of Service govern your access to and use of TrovinaCare's Hospital Management System, EHR platform, and all associated services. Please read them carefully.
By accessing or using TrovinaCare, clicking "I Agree," or by authorizing any staff member to use the platform, you (on behalf of your organization) agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use TrovinaCare.
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between TrovinaCare Ltd. ("TrovinaCare", "we", "us", "our") and you, the individual or legal entity ("Client", "you", "your") that accesses or uses our Hospital Management System and Electronic Health Record (EHR) platform ("Platform", "Services").
If you are entering into this Agreement on behalf of a company, hospital, clinic, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" will refer to that entity.
These Terms apply to all users of the Platform, including administrators, clinicians, nurses, pharmacists, billing staff, and any other authorized personnel.
For the purposes of these Terms, the following definitions apply:
To access and use TrovinaCare, you must meet the following eligibility requirements:
TrovinaCare reserves the right to verify eligibility and decline or revoke access at its discretion if these conditions are not met.
To use TrovinaCare, the Client must register an organization account and designate at least one Administrator. By registering, you agree to the following:
You must provide accurate, current, and complete information during registration and keep it updated. Providing false or misleading information is grounds for immediate account termination.
You are responsible for maintaining the confidentiality of all login credentials. You must immediately notify TrovinaCare of any unauthorized access or suspected breach. We are not liable for losses arising from unauthorized use of your account.
The Client is responsible for all Authorized Users accessing the Platform under its account. Sharing credentials between users is prohibited. Each user must have their own login credentials. The Client must promptly deactivate accounts of staff who leave the organization.
The designated Administrator is responsible for managing role-based access permissions, onboarding and offboarding staff, and ensuring all Authorized Users comply with these Terms.
TrovinaCare provides a cloud-based Software-as-a-Service (SaaS) platform for healthcare organizations. The core services include, but are not limited to:
TrovinaCare reserves the right to modify, add, or discontinue features at any time. We will provide reasonable notice of material changes that may affect your workflows. Continued use of the Platform after such changes constitutes acceptance.
Medical Disclaimer: TrovinaCare is a healthcare administration and records management platform. It is not a substitute for professional medical judgment, diagnosis, or treatment. Clinical decisions remain solely the responsibility of licensed healthcare professionals.
TrovinaCare offers subscription plans (Starter, Professional, Enterprise) with features and pricing as published on our pricing page or as agreed in an Order Form. All plans are subject to these Terms. Enterprise plans may include additional terms agreed in writing.
We offer a 14-day free trial on eligible plans. No credit card is required to start a trial. At the end of the trial period, you must subscribe to a paid plan to continue access. We reserve the right to modify or terminate trial periods at any time.
Subscriptions are billed in advance on a monthly or annual basis, depending on your chosen billing cycle. Payments are processed through our secure payment partners. By providing payment information, you authorize us to charge your payment method for all fees due. All fees are non-refundable except as stated in our Refund Policy.
We may change subscription pricing with at least 30 days' advance notice. Price changes take effect at the start of your next billing cycle following the notice period. Continued use after the price change takes effect constitutes acceptance of the new pricing.
All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all applicable taxes associated with your subscription in your jurisdiction, including VAT, GST, or withholding taxes where applicable.
If payment is not received within 7 days of the due date, we reserve the right to suspend access to the Platform. Data is preserved during suspension. Access is restored promptly upon payment of outstanding balances. Accounts suspended for more than 60 days may be subject to termination.
You agree to use TrovinaCare only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, without refund, and may be reported to relevant regulatory or law enforcement authorities.
Your data belongs to you. Always.
TrovinaCare does not claim ownership over any data that you or your patients submit to the Platform. You retain full ownership of all Client data and Patient Data at all times.
The Client is the Data Controller for all Patient Data entered into the Platform. TrovinaCare acts solely as a Data Processor, processing data only on the documented instructions of the Client in accordance with our Privacy Policy and Data Processing Agreement (DPA).
You grant TrovinaCare a limited, non-exclusive, royalty-free license to process, store, and use your data solely to provide and improve the Services. We may use anonymized, aggregated data (with no identifying information) to improve platform performance and develop new features.
You may export your data at any time from within the Platform in supported formats (CSV, PDF, JSON where applicable). We will provide data exports within 14 days of a written request. Upon termination, a final export is made available for 30 days before secure deletion.
TrovinaCare will never sell, rent, or monetize Client data or Patient Data to any third party for marketing, advertising, insurance, or any other commercial purpose.
The TrovinaCare Platform, including its software, source code, user interface, design, algorithms, documentation, branding, trademarks, and all related materials, are the exclusive intellectual property of TrovinaCare Ltd. and are protected by copyright, trademark, and other applicable laws.
Nothing in these Terms grants you any ownership rights in the Platform. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your organization's internal healthcare operations.
You must not, and must not allow others to:
If you provide feedback, suggestions, or ideas regarding the Platform, you grant TrovinaCare a perpetual, irrevocable, worldwide, royalty-free license to use such feedback for any purpose, including incorporating it into the Platform, without any obligation to you.
Each party agrees to maintain the confidentiality of the other party's Confidential Information and to use it only for the purposes contemplated under these Terms.
Confidential Information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives prompt written notice where lawfully permitted.
This confidentiality obligation survives termination of these Terms for a period of five (5) years, except for trade secrets which are protected indefinitely.
TrovinaCare targets a platform uptime of 99.9% measured on a monthly basis, excluding scheduled maintenance windows. Uptime is calculated as: (Total minutes – Downtime minutes) / Total minutes × 100.
We perform routine maintenance during low-traffic periods (typically between 00:00–04:00 WAT/EAT). We will provide at least 24 hours' advance notice for planned maintenance that may affect Platform availability.
If monthly uptime falls below 99.9%, eligible Clients may request a prorated service credit applied to their next billing cycle. Service credits are the sole and exclusive remedy for downtime and do not entitle the Client to a cash refund. Credit requests must be submitted within 30 days of the incident.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
TrovinaCare expressly disclaims all warranties, including but not limited to:
TrovinaCare does not provide medical, clinical, legal, or regulatory advice. All clinical decisions made using data from the Platform are the sole responsibility of the licensed healthcare professionals involved.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TROVINACARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
TrovinaCare's total cumulative liability to you for any and all claims arising out of or related to these Terms or the Platform shall not exceed the greater of:
This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise, even if TrovinaCare has been advised of the possibility of such damages. Some jurisdictions do not allow limitation of liability for certain damages; in such jurisdictions, liability is limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless TrovinaCare, its directors, officers, employees, agents, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellations take effect at the end of the current billing cycle. No refund is provided for unused days in the current billing period unless required by law.
TrovinaCare may suspend or terminate your access immediately and without notice if:
Upon termination: all licenses granted to you cease; you must stop using the Platform; your data remains accessible for export for 30 days post-termination, after which it is securely deleted; all outstanding payment obligations survive termination; and Sections 8 (Data Ownership), 9 (Intellectual Property), 10 (Confidentiality), 13 (Limitation of Liability), 14 (Indemnification), and 16 (Governing Law) survive termination.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which TrovinaCare Ltd. is incorporated, without regard to its conflict of law principles. For clients in specific countries, local mandatory consumer or data protection laws may apply in addition to these Terms.
In the event of a dispute, both parties agree to first attempt to resolve it through good-faith negotiation for at least 30 days. If not resolved, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules in TrovinaCare's jurisdiction. Enterprise clients may negotiate alternative dispute resolution mechanisms in their Order Form.
To the extent permitted by law, you waive any right to participate in class action litigation or class-wide arbitration against TrovinaCare. All disputes must be brought in your individual capacity.
TrovinaCare reserves the right to update or modify these Terms at any time. When we make material changes, we will:
Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Platform and cancel your subscription before the effective date.
We maintain an archive of previous versions of these Terms, available upon written request to legal@trovinacare.com.
For questions, concerns, or notices regarding these Terms of Service, please contact our legal team: